Wonderful experience! Rental process was fast; and return was customer service that was above and beyond thanks to Charlton, the agent the checked us out.
About QEEQ:10.0/10
It was easy to book and instruction on where to go and documents needed to rent the car were quite explicit. Overall, a very good experience.
We had an excellent service at the Car rental/ pick up in Denver.
Sandy the lady who helped us initially was very efficient and professional and she waited to have her break to help us with our booking.
About QEEQ:10.0/10
Very pleased with the service and the car that we were provided was excellent.
Make a easy drop off sign or box. Many of us were waiting in line for drop off until after many minutes, someone said drop the keys off and go...so making that a more smooth operation would be helpful. Also, I think the car I was driving needs a wheel alignment.
The car wasn't cleaned prior to our rental and it was a filth ball. We didn't find out until well on our way to the ski slopes that the rig wasn't 4x4 wheel drive. My bad for not specifying, but who makes a 2-wheel drive full-sized SUV? It defeats the purpose of an SUV. We had to purchase chains for the vehicle to comply with the Colorado Traction Law. Miscellaneous charges of more than $100 showed up on our receipt that were later removed after we called to inquire. The answer was something about computer errors. Highly suspect. Not happy !!
“From the beginning to the end this was the worst ever car rental.”
About FOX RENT A CAR:2.3/10
Worst customer service ever
Tried to extend twice(the night of being late and the next morning)
Dropped of the car and it was an extra $200!!!
Tried to use my debit card for the extension and they wouldn’t do it while I was the location in denver like customer serevixe said I could.
On top of all that, I picked up the car and drove into bad snow weather and had to purchase windshield fluid and pull over every 5 miles to clear my windows so I could see!
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