Ok

great. Gets free upgrade and late drop off.

Good. Money saving

The car I was given was a new car, immaculate. The staff were very helpful at pick up and drop off. The shuttle busses were excellent and gave assistance with luggage to get me on Murrays.

Wait time for pick-up delayed my trip by an hour and a half but was redeemed by your team member Kevin. He went over and above to drop me back to the airport so I didn't miss my flight - thank you so very much!

Great platform and easy!

Condition of the car was satisfactory. Service was good and responsive.

I bought the full protection but Ace advised it did not apply to them. In the event of accident I would still pay the excess and claim from Easyrentcars. Too cumbersome !

I arrived close to 5 pm on a Saturday and called their customer care who gave me the Brisbane number. Upon calling multiple times nobody picked up so I took a cab ans spent 20 dollars from airport to car rental shop. (Apparently their shuttle only works till 5 pm on weekend). when I arrived around 530 pm the main door was locked from inside but a receptionist was present at the front desk. The distance between the glass door and the front desk was 2 arm lengths. I banged at the glass door several times before she made eye contact and said sorry we r closed. I was so frustrated that the customer care couldn’t tell me this on the phone so I could have organised another car at the airport. Day 2 when I was to return the car, again they told me the shuttle service has shut down and I need to take cab from the rental shop to the airport. Another 20 bucks. I don’t know why do I need to book a cheaper car rental with such poor service standards. They want the money but can’t deliver any customer service. I could get the same thing probably with 10-20 dollars extra at the airport.