Fedup

My first problem was the hidden fees. My price to pay went from $75 to $210. I did like having the Sunpass, it was a pain of my shoulders, they also have a bunch of other hidden fees, that I haven't seen in any other rental car place. Like if the car is dirty in the inside, there is a $150 fee. How come is that much? It takes a dollar in the gas station to clean it up, which I had to do. Also there is a fee for sand in the car. What the hell? I had to be stressing out all the time about not leaving absolutely any sand in that car. That place is a joke. My other issue is that they seem to always mess up the customers, I was suppose to drop off the car a 7 am, because my flight left at 9 am, but I had to wait for 40 minutes until I decided to leave the car open with the key in, because nobody ever came in to open the store. When I asked the car rental across the street, what time Tuf was suppose to open, they replied with: "They should be, but they're always messing people up, just leave the car and take your flight." I also noticed the car had some major wobbliness when driving past 50 miles, this is due to poor maintenance, and really dangerous. Overall 2 stars out 5.

Everything would have been better, if they have booked me with a different rental dealer. But the process in the app was so easy, that it made the rental car TUF, look like a scam.

I was left at the airport for 2 hours nobody came to pick me . I called them many times and went straight to voicemail finally I got hold of somebody and she told me that she will pick me up in 5 minutes but never showed up . I took an Uber there then i had to wait another 45 minutes for my turn . The woman at the counter spoke no English and had the worst attitude I have ever seen . Then she told me that i have to pay 208.00 $ for my car originally was 38.00 when I made the online reservation . when I asked why she did not give me any valid explanations then when i refused to pay she ripped the paper and told that my reservation is canceled and walked away with a stinky attitude . Then I went outside in the heat to make another reservation with another company then get another uber to get there . I lost 4 hours that day because of this company .

TU Florida did not call us back so we ended up renting on the spot from Hertz. We had a terrible experience and I will never do this again.

I would have liked honesty with the price. I payed for something online and ended up paying double the amount. Also, my GPS didnt work, even though I payed for it. I wrote to them and I got ignored. The car was nosiy, and I was scared of driving it on the road.

I arrived at the location and the person that was supposed to take care of me wasn’t there. Instead I was greeted by a very angry man, that wanted to sale me unnecessary options and started yelling at me when I just wanted what I paid for. This company makes false advertising on the easyrentcars.com website to get you to pick them and try to charge you MORE than the average cost of a similar car. Also trying to add fees that they says are mandatory but there are not. The person literally kicked me out of the agency saying I was crazy to pretend getting a car at this price. The price that they advertised. DO NOT RENT FROM THEM!! Horrible experience..!!!