Fedup

They are cheater, scammers. Forced me to buy a insurance of about US$ 140.00 for 3 days of rental, in the cheapest price.

Staff not on time. My agreement/reservation was not honoured. Extra charges. Wrong/ larger car. When questions asked staff would ignore or deny or walk away, and also lost their ability to speak English. I will be contacting the authorities. Business next door I sought out for help reports this happens often.

I was left at the airport for 2 hours nobody came to pick me . I called them many times and went straight to voicemail finally I got hold of somebody and she told me that she will pick me up in 5 minutes but never showed up . I took an Uber there then i had to wait another 45 minutes for my turn . The woman at the counter spoke no English and had the worst attitude I have ever seen . Then she told me that i have to pay 208.00 $ for my car originally was 38.00 when I made the online reservation . when I asked why she did not give me any valid explanations then when i refused to pay she ripped the paper and told that my reservation is canceled and walked away with a stinky attitude . Then I went outside in the heat to make another reservation with another company then get another uber to get there . I lost 4 hours that day because of this company .

TU Florida did not call us back so we ended up renting on the spot from Hertz. We had a terrible experience and I will never do this again.

The agent was very ignorant did even greet me and the bill was over triple what was quoted for ... STAY AWAY.... TUF is the worst car rentals on the planet they try to SCAM people.