Very glad I booked thru you

Upgraded from EQA to EQS for only 15 euros a day, but an additional service fee was charged without prior notice.

I confirmed the order with the car rental customer service before picking up the car, and received an email from the rental company saying the reserved car was ready. However, the counter told me the car I reserved wasn't available and recommended another model, claiming the diesel car was very cheap. The cost turned out to be more than twice the original order. My colleague signed the contract without looking carefully, thinking the doubled amount was a pre-authorization charge. What’s annoying is that the counter didn’t mention anything about upgrading the car. For such upgrades, informing the customer is the least they should do.

Extremely rude and unprofessional

I reserved a Passat online, but at the store, they gave me a brand new Mazda Atenza Touring, which completely exceeded my expectations! The driving experience was excellent! The staff were very patient and had a great attitude!

The Düsseldorf Airport location is right inside the airport, and the pick-up point is not far. The staff recommended upgrading to a Skoda Superb automatic for an additional 10 euros per day. The vehicle was in great condition. Since I had full insurance, the return process was very efficient and the staff completed the inspection in 2 minutes.