There wasn't a long wait time in line, but the customer service tried to upsell expensive insurance.

Excellent service. Friendly and efficient. Thank you for the upgrade! Only downside is that there is limited staff at check in and as travellers all arrive with the same bus the waiting time is a bit long.

Easy and efficient. Will use again.

I've ordered a car with full petrol deposit and it was almost out of petrol. There wasn't any water for cleaning the mirrors

Easy as always

Staff were very slow in taking care of customers; their main objective was to scare and bully you into as many additional insurances as possible, ignoring completely the coverage already subscribed to at the booking. Not helpful their policy to hand over the car with an (almost) empty fuel tank and expecting it back with the same level. On the positive side: The car I had booked was also the one I got - which is rather exceptional.

Very easy and user-friendly as a platform. The automatic price-drop alert worked perfectly and actually saved me money. Very satisfied in every respect.

The price I thought I was going to pay was no where near the final price. You should be upfront on prices, because you know at the end of the day you know people are in a place where they cant say forget I’ll go somewhere else. They just want to be on their way. Also, you have to get out of the space you currently in, it is way to packed. People shouldn’t have to lug their bags to the bus because there’s no room for the bus to turn around.