Check your bill at collection, as we were charged for extra insurance even though we didn’t want it

Some counter staff are not very familiar with the procedures, no one answers the service phone, long waiting times.

Not get the car ive booked for but after multiple requests, gave me a great vehicle.

Best prices, customer service actually call me to let me know my booking status.

Personnel au guichet horrible pas de sourire voulant à n’importe quel prix de vous vendre des options. La dame a changé deux fois mon véhicule pour enfin me donner autre voiture que celle réservée ( manuelle au lieu d’automatique) La Jeune fille blonde aux yeux bleus limite RACISTE me faisant illusion au vol de voiture .... Plus jamais europcar est le message est à diffuser au plus grand nombre.....

RAS

Like: Booking was swift and simple. No hidden fees and clear what you were booking. Explained insurance in a way that was easy to understand.
Dislike: no complaints

Like: Cheap rental but great service and upgrade in the car offered. A bit remote from the terminal (10min free bus drive) but efficient pick up and drop ! Would recommend definitely
Dislike: Didn't prepared for a bus drive but in Lyon it seems now mandatory.