Absolutely amazing friendly service with a smile. You absolutely get that VIP feeling when you hire from Alamo.
Car was very clean with no damage and get drive.
The service attitude at the store was pretty good, there were no upsells, and there was no waiting in line. However, we were very dissatisfied with the handling of the accident aftermath. The accident was entirely the other party's fault, yet they still charged us £1500 when returning the car. It's been over three months since we returned home and we have yet to get our money back, with the excuse that the other party’s insurance has not compensated them.
They gave me a car with a broken headlight and told me to fix it myself. They promised a reimbursement when I returned the car, but instead, they said they could only mail a £15 British cheque to my address in China.
Staff were VERY helpful and had excellent customer service. Sam's professionalism at the Alamo reception desk really stood out. Returning the car was easy and painless. Everything was sorted in about 5 minutes. We were in a hurry so it worked perfectly for us.
About QEEQ:8.0/10
Was easy to book though only allowed us to book one insurance option online. We had to upgrade at Alamo. Liked that the website showed what mileage was included. A lot of websites don't show this so it was one of the reasons why We chose easyrentcars.
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