The process was convenient and quick, but why is the deposit for an old car so high? There's no Chinese service.

The staff are very friendly, and the car pickup and exchange process is very fast, all done at the counter near the airport entrance.

It's hard to find the counter because it's far from domestic arrival.

If the customer don't have to bring the copy of documents, it will be great.

Not too bad

Easy to use, hope more bouns and promotion for members

National gave me a poor car which broken left sound speaker and hided it by setup the sound only on the right speaker. Moreover, inside the car is not clean. There any many stain areas on the car seats. After I picked the car for five minutes, I found out the sound issue and call back to Nation. However, they said that they have only this car for me without any compensation so I have no choice to use that car on the first day and told staff to contact me on the day after, if they have other cars (I have no idea why they have only 1 car left). On the next day, they to me to drive back to change a new car (I stayed > 25 km from the airport). After a long negotiation, the staff seem ok to deliver the new car for me. However, I need to wait for 1.5 hours to get the car (which I think normally it should take < 30 mins).