The staff was very patient.

1. No body attend the counter when arrived. 3 contact phones displayed on counter but hard to get through. Waited more than 30 mins for 1 attendant to show up and serve 2. Car key with low battery. Should ensure good condition before handed over to customer. This created few inconveniences ( eg need to press multiple times for a possible car being locked) during the trip.

A lot of scratches on the car. Probably by the previous renter. One of the cheapest car rental company. Very recommended for some one visiting to the city for a couple of days. Overall is good.

Appointment for pick up the vehicle was at 9am, but the counter staff only arrived at 9.20am.

We didn't wait long for to pick up our cars. My car had obvious accident scratch on the left door (from previous usage), but everything else was fine. Booking process was very simple.