One of the black employees was extremely dishonest. I specifically booked a Honda Jazz, but he gave me a lower class vehicle instead. The trunk was very small and couldn't fit two suitcases. I asked to switch to a Jazz, and he pretended to check with his colleague via walkie-talkie, but then told me there were no Jazz cars available. Resigned, I decided to make do with the car. However, upon further inspection, I found many scratches all over it, which I couldn't accept. So, I returned to the counter and asked for a newer car. When another white employee helped me, he said they had Jazz cars available. It seemed the black employee was unhappy because I didn't take up many of his suggested add-ons, so he gave me a hard time. This behavior from the black employee severely tarnished the company's image!
Arrived to collect the car 16mins late and the car was no longer available. The existing booking was void and the onsite customer service forced me to upgrade in order to hire a car.
Dropping the car off out of hours also needs to include an option for when the airport terminal is closed.
The car was in great condition, new spec, easy to pick up and drop off. Would use again
About QEEQ:10.0/10
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Customer Service
Excellent service, highly recommend
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