Great conditions: brand new car well equiped. just a long queue to get the keys...soooo sucessful!

Rented a car from Nov11th to Nov23rd in Cape Town South Africa. At the counter, they pushed me with an « upgrade » for an increase of R1961 over the price already paid with "Easyrentcars". Finally, they charged me about R3150 on my card on the same day and I saw it when I received my account during december. They don't answer to my demands for a refund. A SCAM !! A nice plus to this situation is that there were some scratchs on a hub cover when I took charge of the car but the staff told me itw as so light, itw as nothing. After returning the car, they now want to charge me almost $100 for ONE hub cap !! ANOTHER SCAM !!??

the car was super great, and new ( only doing over 1000 KM ) we loved it and the family enjoyed it. the staff on the airport was so kind and helpful, she was helping with a smile.

the platform is super easy and it works great with comparing all the sites and find the best price. had the price drop protractor but did't notice a different and i'm assuming the price didn't go lower than the booked one. one suggestion, it would be great to be able to chose the exact vehicle instead of ( this car or similar .. like you see an image for a Mercedes and then you end up with VW for example )

Service is excellent. Just awaiting removal of blockage of security deposit on my card.