Very disappointed when I received the damage bill.

An additional deposit of 200 pounds was requested at pickup, which required lengthy communication with Zuzuche and Enterprise to clarify. The car's navigation system was slightly delayed and not very responsive. The fuel level was only enough for 80 miles at pickup, necessitating a refuel. Returning the car with a similar fuel level was required, which was quite unreasonable. The traffic violation notice was forwarded to Zuzuche 15 days after the incident, and it was not the original fine ticket, lacking specific penalty amounts and payment instructions. It took three days to receive a response after emailing, almost missing the 21-day payment deadline. They also charge 35 pounds per ticket for handling violation notices and claim it's to maintain a team for this due to the high volume of notices.

Very good, the staff was nice. No hidden upselling when picking up the car, and the return process was efficient and convenient!

The store didn't have the car I reserved, and I had to pay extra for a different one. I've never encountered this with other providers.

The rental company is certainly a scam. They required an additional charge for all petrol cars. We argued strongly during the return and got the extra fee refunded.

the young lady was vey goof the only issue i has was the chugger type mentality of the company policy of trying to mug me for inflated insurance costs for tyres ! your practice is all very well in trying to sell insurance but it was a very negative feature - you should stop it as it looks v chaps and nasty