Easy

Very efficient. Even if you arrive outside business hours, there will be staff waiting for you. The self-driving experience in Kota Kinabalu is also very good, much better compared to Kuala Lumpur. If you're in Malaysia and want to try right-hand driving, I still recommend going to Kota Kinabalu.

Acceptable

The overall service process is smooth.

Excellent service, delivered to the airport

Absence of physical booth at the airport makes it a little inconvenient as we have to call up hours before returning the rental car to ensure somebody will be at the drop off point to receive us.