Car was fine, nearly as expected. There were some scratches that I had to report at pickup and that were not premarked in documentation.
The car was not at the pickup box as provided by the person at counter, so I had to return to the counter and wasted 30 minutes of our time (sole parent with two small kids).
The Child safety seat rental is over priced (I was quoted 38,50 EUR incl. VAT per 3 days rental of an 100,00-120,00 EUR piece of equipment). Even I was quoted a rate that said incl. VAT the person at checkout added the VAT again, so I was unfairly overcharged few euros. As I was in hurry for the plane, I noticed this only later.
About QEEQ:8.0/10
The price for child seat rental said 38,50 EUR incl. VAT, but the person at checkout charged us 46,20 EUR (as he added VAT one more time).
Dollar was hard to find and you actually had to go to the Hertz desk - there was a small Dollar sign which I missed when I was first looking around.
I queued for 45 minutes.
The lady at the desk was dismissive and quite rude. When I questioned the insurance policy she looked annoyed an tutted at me. She couldn’t answer my query nor did she try.
I was left to go and find the car, inspect it by myself.
Service effectué au guichet Hertz. Malheureusement aucune indication dans la réservation que le retrait du véhicule se fait à cet endroit. Au guichet Hertz seul un petit logo Dollar caché derrière le comptoir indique que le retrait doit se faire là, du coup perdu 30 min à chercher ce guichet. Cela dit seul point négatif, très bon véhicule et service une fois ce problème résolu.
“OK if you can put up with the long time needed to pick up the car.”
About Dollar:8.7/10
Insufficient number of staff, dealing with the number of customers. Only one person at the counter. Long queue. Frustrating.
Drop off was however a dream, Fabrice was wonderful.
About QEEQ:10.0/10
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