Great car hire service

professionals, everithing ok as usual

always ok, thank you for whatsapp communication

Our flight landed very early which meant we were at the counter at 9:45am for a 10:30 booking. The staff were unable to access the booking until 10:30 which meant a 45 minute wait. Not great when you have been traveling since 4am! Other than that it was a very smooth experience and we will definitely use Dollar again.

Ok, the app is good but I inadvertently signed up for the Diamond package and couldn’t find a way of cancelling!

It was brilliant!

Signing in a bit clunky sometimes but awesome overall

Car was fine, nearly as expected. There were some scratches that I had to report at pickup and that were not premarked in documentation. The car was not at the pickup box as provided by the person at counter, so I had to return to the counter and wasted 30 minutes of our time (sole parent with two small kids). The Child safety seat rental is over priced (I was quoted 38,50 EUR incl. VAT per 3 days rental of an 100,00-120,00 EUR piece of equipment). Even I was quoted a rate that said incl. VAT the person at checkout added the VAT again, so I was unfairly overcharged few euros. As I was in hurry for the plane, I noticed this only later.

The price for child seat rental said 38,50 EUR incl. VAT, but the person at checkout charged us 46,20 EUR (as he added VAT one more time).

Service effectué au guichet Hertz. Malheureusement aucune indication dans la réservation que le retrait du véhicule se fait à cet endroit. Au guichet Hertz seul un petit logo Dollar caché derrière le comptoir indique que le retrait doit se faire là, du coup perdu 30 min à chercher ce guichet. Cela dit seul point négatif, très bon véhicule et service une fois ce problème résolu.