The company is located outside the airport, it's a small company but the service was quite good. We took a taxi there and the rental company reimbursed us for the taxi fare.
Atlasrent's location at Sydney Airport is about a five-minute ride from the terminal, but don't worry as they provide a shuttle service to take you to the pick-up point. Even after you return the car, they responsibly drive you back to the airport. During pick-up, they mainly check your rental agreement, driving license translation, and international credit card. The car comes equipped with a toll device for toll roads, and the charges are deducted from the deposit. However, there's a 3 AUD fee for each day you use a toll road. We set our GPS to avoid toll roads, so we didn't incur any charges. We originally booked a Toyota Corolla, but because the previous renter extended their rental period, we were upgraded to a new Kruger SUV, which had only been driven once before us. The fuel tank wasn't full when we picked up the car, and when we questioned it, the staff said they would waive the 10 AUD charge for adding an extra driver to offset the fuel cost. They know how to haggle too! We were worried about being charged for sand from the beach on the floor mats when returning the car, but the return process was incredibly simple. They only check three things: return the keys, check the fuel gauge and inspect the exterior. The only downside: the deposit was too high at 350 AUD, and they said it would take 5-10 business days to release it, whereas the rental platform said it would take 1-2 months. I returned the car on February 15th and still haven't received the deposit back. For comparison, we later rented from Hertz, who only took a 200 AUD deposit. The most surprising was Budget; they didn't take any deposit for a short one-day rental and simply collected the keys upon return without checking the fuel gauge or car condition.
The wheel alignment and the steering wheel are off center, got an unfriendly staff when pick up
About QEEQ:8.0/10
It's easy and convenient to use,but sometimes the car rental company didn't know the price I got from the apps,they almost charge me with a higher price than what I got from the apps
A call to office on arrival to order bus that took us short journey to small car depot to pick up hire car. Really lovely friendly staff. Quick and smooth process. No hanging around on drop off either. We were immediately driven to airport terminals. Would use them again.
“It was fabulous - well done to Atlas - it was a great holiday for us”
About Atlas:9.2/10
Like: The car was fabulous Dislike: Nothing really - it wall worked well for us. Thanks -DF
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Customer Service
Great car
Dislike: The pick up time was too late
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View more >Dislike: Nothing really - it wall worked well for us. Thanks -DF