Like: Car renting experience went smoothly although it was a bit confusing as to whether or not I was getting what I was asking for. Prices and offerings were really good so I stuck with it. Dislike: After my car was confirmed and the credit card info was taken, the transaction ended a bit weird in that I was asked in subsequent email to provided info about my request and a screen shot of the credit card transaction which I did not. I was then told that the transaction would be confirmed in a few days. I thought I was being scammed and was concerned that my credit card info would be compromised. A couple of days later, I did get the confirmation and, I confess, I did contact Alamo to be sure that I had a car reserved because I didn't want to begin my trip with no vehicle or trying to negotiate a rental last minute. Luckily, I had a week for this to work out and for me to feel comfortable. Once that happened, all was good.
Not bad, pick-up and drop-off were both very convenient. The only downside was that the staff spent a lot of time promoting additional services, including vehicle upgrades, which was unnecessary.
Like: Manager upgraded us for no charge - this was great! Dislike: Lots of questions and prompting to up sell items - some that I knew we didn't need. No super high pressure, but at every stage of the process.
Like: SERVICE EXCELENT CAR CLEAN RAN GREAT Dislike: N/A
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Customer Service
Worked as advertised
Dislike: After my car was confirmed and the credit card info was taken, the transaction ended a bit weird in that I was asked in subsequent email to provided info about my request and a screen shot of the credit card transaction which I did not. I was then told that the transaction would be confirmed in a few days. I thought I was being scammed and was concerned that my credit card info would be compromised. A couple of days later, I did get the confirmation and, I confess, I did contact Alamo to be sure that I had a car reserved because I didn't want to begin my trip with no vehicle or trying to negotiate a rental last minute. Luckily, I had a week for this to work out and for me to feel comfortable. Once that happened, all was good.
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View more >Dislike: Lots of questions and prompting to up sell items - some that I knew we didn't need. No super high pressure, but at every stage of the process.
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