First the car given was not the Focus that I ordered, nor in same class. A lower class Honda Jazz. Second it had more than a few scratches etc, making the car inspection pointless, but even more crucial. Third, the overall condition was quite poor, and not washed. The car air-conditioning, right wing mirror were not working too.
I booked the car for 11am, but ended up getting there earlier and was able to pick up a car before this pre booked time. and I got a larger car than booked with no extra charge. very straight forward collection, and no surprise charges on my credit card.
Didn't have my chosen car group when I got there, offered me a massive 7 seater truck which I didn't want and I had to wait over an hour for a car to be returned. It wasn't washed properly or hoovered inside. On the plus side it was perfectly OK and a nice car to drive so I wasn't too bothered but it definitely could have cleaned better
Like: The company computer system crashed while doing the pickup paperwork. Staff were very apologetic and included a GPS for free as a compensation for having to wait. Dislike: Office is a bit dingy and lacks any sort of customer comfort.
Like: Danny and the boys thanks a lot. Go the Gers Dislike: Pave the parking lot
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Customer Service
Great staff let down by the car.
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