swift process in getting our car at the counter, Hertz staff is very efficient and no upselling.
A 3 minutes walk to get the car and it was in great condition!
Picking up and returning the car during working hours is very inconvenient because there's never anyone at the store! I bought full insurance and returned the car with a full tank, but they still charged me extra fees! This issue hasn't been resolved yet! The Hertz staff said: We are Finnish, you have to trust me! But I ended up being charged dozens of euros extra upon returning the car. Fortunately, I took videos and photos during both pickup and return. However, the store hasn't replied and the phone is unreachable! This is the first time I dislike a brand so much because of an experience at one location!
Pretty good, but picking up the car after business hours requires an extra fee of over 30 euros. The location where we picked up the car operates until 8 PM, and after this time, you need to go to the regular pick-up counter. Although the counters are very close to each other, it can be hard to find without specific instructions. We found it by accident. Of course, you could probably find out by calling the rental company.
About QEEQ:10.0/10
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