Did the job, as advertised

The representative provided a basic explanation of the car's equipment and functions.

The car was pretty good. However, because one gas station near the airport was under renovation and another one couldn't take credit cards for some unknown reason, I had to return the car without a full tank. For 440 km, the average fuel consumption of the Toyota was 6L, and they charged me €70.62. They showed me the receipt on an iPad and said they would email the bill to me later. In the end, I didn't receive anything in my email, but my credit card showed a charge of over €83, which was extremely frustrating!

The deposit was not pre-authorized; instead, 1000 euros was directly charged from my credit card, causing a loss of 1000 RMB due to exchange rate differences.

The staff is professional and did not ask or promote additional packages .

Terrible staff at the counter, when we decline additional insurance and upgrade to more expensive car the guy (Shiv) got really unpleasant and rude. Car you pick up is in the dark garage, really hard to find it, people working there don’t speak English (garage). We loaded car with our luggage and proceeded to entrance since it was in Germany at Tegel airport, car settings were set to German language, we got outside garage to get someone to help up with the settings, when we noticed that car was absolutely discussing, dirty seats, dusty dashboard, floors not vacuumed for long time. (see attached pictures). We reported this back to counter and the guy (Shiv) asked us to remove all our luggage then they will clean this car, telling to us that he does not have other car for us in really rude way, and he does not know how long this will take. After traveling 18 hours with kids we decided to leave this place and clean the car when we get to our destination. Really not pleasant experience. Will never rent form Global again at the Tegel airport.