On the day of pickup, I was informed that there was an issue with the vehicle and they couldn't fulfil the rental agreement. They also couldn't provide a car of the same class. Despite promising to contact the platform to cancel the order, no action was taken, resulting in my rental fee being charged for several days without a refund to date.
“This was the cheapest and easiest way to rent a car for my trip.”
About UCAUTO:10.0/10
UC AUTO was amazing. They gave me my own car insurance and license plate. I rented a Honda and it was in great condition. Staff was very friendly and they even dropped us off at the airport when we returned the car. Definitely will use them today.
Long waiting for pickup. Car was not ready ( no gas) and not clean. Poor counter desk service and not transparent agreement. Preauthorization will hold money for 30 days. Work hours only from 10 AM to 6 PM. Need to make international call to schedule pickup.
The company is used cars dealership and car rental seems axillary business with no much attitude toward it
“Excellent staff, who truly cared about cutomer service”
About UCAUTO:9.7/10
Great job! Thank you for hooking us up with an upgrade when the booked vehicle had issues.
About QEEQ:9.0/10
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