1. It was a Nissan, not a Toyota;
2. The company phone line was disconnected;
3. Audio system and GPS was only in Japanese;
4. The lighter's fuse was blown.
Excellent rental would recommend this company to anyone. Great car, lots of space, nice vehicle to drive, great on the roads.
About QEEQ:10.0/10
This was the first time booking through Easyrentcars.com excellent web site we have recommended this site to friends and family. Keep up the great work.
“Good value, good car, poor customer service due to no one being fluent in english.”
About Great Rentals:7.0/10
Great Rentals is totally run by chinese people, who in large only speak in chinese, our pick up driver had very little understanding of english and this made it very difficult when explaining we were on a tight schedule and needed to be taken to our car rental straight away, I had called the office the day before to explain that we had to be in the cbd for an appointment within an hour of arriving. The only language spoken in the office was chinese and maybe one or two staff had adequate english to deal with queries, so to sum up. Great price and car was as ordered, adequate pick up and drop off at airport but needs to be faster and drivers needs to speak english, office staff need to be better trained in customer service and only speak english when customer are present, this would be my reason for not booking again.
We booked an economy car, Toyota Yaris or similar. We got a Toyota Vitz, no worries there. But the car was from 2012, had no Bluetooth connection, no AUX and no USB-port for charging. And it was an imported Japanese car which meant the radio only worked in the FM-range of 76-90 MHZ and so you couldn't even listen to music that way. You could find a station for a minute or two but reception was BAD!!!!!!!!!!
About QEEQ:8.0/10
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