Long time for pick up car to collect from terminal, car was not ready when we arrived. Staff were very helpful though! Dropping off was a breeze and driver to airport was amazing!
Waited at the airport for 30 minutes, and there was deceptive behavior. The fuel tank was only half full. I drove 35 miles and ended up refueling for 30 CAD. They acknowledged the tank was not full initially but refused to cover the costs!
The car was not in great shape. There was residue from stickers all over the car and the side windows. The interior could have been cleaner. Counter staff was not friendly and difficult to understand. The Routes service location was dirty, in poor repair and garbage was strewn all over the ground while staff were sitting around. Not a great impression or great experience.
The Durango was nice. The pickup and drop-off location was far from the airport with only two shuttles, but then, the price was more reasonable than companies located right at YVR. I think the staff could have been more friendly and helpful. For example, they should probably at least show where the gas cover button is! Thoroughly enjoyed driving the vehicle though!!!
About QEEQ:8.0/10
The platform was good and price protector was great. However, when flights were cancelled due to weather in New York, we had to simply cancel and rebook so the price was not as good. Needs to be easier to shorten and/or extend without completely cancelling and starting over.
“I was not able to get the rental car booked. Had to wait in the line up for 1.5 hrs.”
About Routes:2.0/10
Could not get a rental, after waiting in line for almost 1.5 to 2 hrs. Very disappointed. Just a waste of time.
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Very low cost rental and great quality car
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