The staff was kind and considerate, the process was easy, the car was average, no frills, the radio didn't work. But all-in-all it was a good experience

Always an easy and great experience.

The rental car is cheaper than I expected. No light was in the car. The windows and doors locks all were manual. I'd waited for more than 30 mins for the shuttle car pickup (I was the 2nd customer pickup) and another 10 mins to pick up the 3rd customer. Waiting for 10~15 mins for the rental car paperwork.

The car was so old we had to manually roll up the windows, there was no Bluetooth, the car was dirty, and the rep said don’t bring the car back smelling like smoke but it already smelled like smoke. There were no arm rests, and that was crucial giving our 4 hour drive to vegas.

The customer service reps were great. Very professional and knowledgeable. The car was just terrible.

Office was closed at 10:30am. I was approached by a man & told to go to In-n-Out burger down the block to wait for the man to take people back to LAX. THey had only one person working the counter & it was him. It took me more than 1.5 hours to get my car. The rear passenger door was dented badly & the door would not close. When I opened the door the rubber seal fell on my head. I have photos. They tried to charge me over $86.00 & then put a $300 hold on my charge. When I told the man that I was going to call the attorney general if he charged me more than $86, he changed the price but I guess then that's why I got a car in poor condition. I want a refund.

Rental 24h gave us a dirty car with a tire that was damaged. And when the tire went flat, it turned out that the car didn't have a complete jack, so we ended up stranded, relying on strangers for help putting on the spare tire. They gave us a $20 credit for our trouble and then wouldn't return our phone calls. Horrible.