The car rental procedures at the store were extremely complicated. They meticulously checked all the documents, and just the questioning took an hour and a half. When picking up the car, we found that the trunk was too small to fit our luggage. They offered a light Chevrolet pickup truck, which was suitable, but they said an upgrade couldn't be done immediately. Instead, we had to cancel the original booking and make a new one. However, the rental platform didn't allow cancellation of the booking. They then suggested we rent two vehicles, which was utterly ridiculous. We had to find the store manager, and after a long negotiation, they finally agreed to upgrade and charge the difference. The entire pickup process took three hours, which was unprecedented and extremely disappointing!
They should make available international phone # in case the customer wants to talk to them. I had to rely on friends or family in Brazil to communicate with them
About QEEQ:10.0/10
QEEQ was great but I wish a had an option to communicate with you by phone when it’s needed. Sometimes IA was annoying to address my doubts or concerns
“Muita dor de cabeça. Devido ha ma manutençao Obs : com uma propaganda enganosa.Manutençao 1 do Brasi”
About Localiza:8.0/10
Atendimento 10 so qua manutençao dos carros e uma porcaria Perdi um dia de minhas Ferias.
tive que trocar de carro 4 VEZES.
1°carro suspençao e freios com defeito.
2°carro pane eletrica .
3° carro defeiros tambem com suspençao e freios. fiquei 6hs de um lado pro outro pra arumar e no final trocaram o carro novamente.
4° carro tive que completar o oleo pra nao perder meu voo Em Brasilia. rota de viagem Goiania / Brasilia..
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carro pequeño y radio averiada
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