They were dismissive towards Chinese people, chatting with colleagues while handling matters. When finally available to process the car rental, they claimed they couldn't understand the bilingual confirmation form. Just because the Chinese characters were larger than the English ones, they insisted I read the confirmation number in English, at a slow pace. I switched to another person, who also spoke only English but was swift and efficient.
Although full insurance was already purchased, they still tried to sell other insurance options, which was bothersome. Also, this year marks the 500th anniversary of the National Park with free entry. So why are they charging an additional 100 CAD for the park pass?
The pickup and return process was very smooth. You don't need to go to the counter to return the car. You can do it directly in the parking lot, the company's staff checks the vehicle and swipes the card immediately.
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Customer Service
Very good and will book car again !
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