Overall good

I was supposed to pick up the rental at 8am. Someone did not show up until 9am, dispite hours of operation posted on the door. Had to pay extra $45 for toll pass which I didn't even use. Van was great though. Shuttle service from the airport was easy.

Easy to book but cannot make any changes after booking.

First of all I would like to express how unsatisfied I am with your service,your company and how unprofessional your manager is. I would also like to tell you that the vehicle was delivered to me at 01:30pm when you they supposed to deliver it to me at 9:00 am. When giving me the vehicle I complained about all the visible damages that the vehicle had and even the broken windshield glass (which is a very important safety issue) anyways I took a picture of all the damages And even told the manager, he told me to take pictures and nothing else. The day I returned the car the manager told me that the car had a scratch on the side bumper, I told him it wasn't me and he insisted it was me. Then he had me sign a paper that I had done the bumper little scratch on the left side, (of which he did not give me a copy) and then I returned to take a picture of the car and when I passed my hand it was simply dirty and and I showed it to him and he still insisted that I had to claim my insurance. Now my question is: do you work to get money from insurance? because if the insurance paid them money to repair the vehicles you would not have given me this car with the broken glass, scratches and dents. Also they sent me an e-mail saying that also the door was knocked and that never happened and is not even in the report that the employee have. So why are you blaming me for something that I didn't do? I would appreciate your clarifying all this information because in my opinion there is nothing to claim from you. I don’t have any problem to file the claim with my insurance if it was something that I have done. But you guys seems like your are adding damages and also are exaggerating a scratch that is fixed with simple polishing. The other question is, is the car parked because of that little dirty? How you did not stop it because of all the scratches, dents it had and even the broken glass before you guys rented to me?

There was much wrong with this car! The suspension was shot, the alignment was off and the transmission, at the minimum needs to be rebuilt. The car was supposed to be a non-smoking car and it was clearly smoked in. The weather stripping on the car was in seated in many places and it rattled over ever bump. This car should not be on the road!

The address we were given to pick up the car was the wrong address. It took us over an hour to find the correct shuttle to pick up our rental car. We had several shuttles pass us by without even stopping. When we dropped off the vehicle, the owner insisted that we had damaged the car in two tiny little spots and demanded we file an insurance claim. I really think he just wanted insurance money and that the damage was on the car before we ever drove it. The damage was so small and minor that I never would have even noticed it.

Car was dirty inside and outside at the time of pick up...office staff was not present at the time of pick up for the first ~10min but office sign read open (would be nice to have a sign that says something like "will be back in 10min"...