excellent service, brand new vehicle at an unbelievable price.
Leon H
Canada
Reviewed: Sat, Feb 15, 2020
About Routes:9.7/10
i expected to be given a wreck for the price I was paying, so was stunned to receive a Nissan Rogue with only 2900km on it.
About QEEQ:10.0/10
it would be great if you offerred collision damage waiver at a reasonable cost. The daily rate rental car companies charge equates to about $8,000 a year for insurance,
Unable to extend the rental, even in-person at the store didn't work. Late by a day and it costs 121 dollars, about 5 times more expensive. The one-week rental was only 200 dollars.
Decent place. They didn't have the vehicle I ordered so we had to go back and forth until we agreed on a vehicle - a Jeep WRangler. Price was really good. Airport pickup vehicle is clearly too small since some people had to wait for 2-3 trips.
The car wasn't the size we ordered but that was OK the car was flithy it hadn't been cleaned since the previous hirers there was a lot of scratches and a serious bump on the wheel which I don't think had been inspected
the car was not at all clean when we picked it up. when we mentioned it to the staff they said sorry but it was very busy (which it was) and they did not have time to clean the car. It also smelled of smoke. The worse was that it was not sound mechanically. Made a loud revving noise and jerked along whenever the automatic system changed gears. It did not feel safe to drive and we emailed customer care. They responded after 3 days saying to call the local office where we could never get through to a live person. So we continued to drive it always nervous about it. It also guzzled gas to an extent I've never seen before. I asked for some sort of rebate when turning the car in but was told to let head office know. So I'm doing that now and hope you'll respond to our satisfaction. Otherwise we will never used your service again.
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Customer Service
excellent service, brand new vehicle at an unbelievable price.
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