Picking up and dropping off the car went smoothly. The originally booked car was too small to fit the luggage, so we switched to a Hyundai. It was easy to drive and very fuel-efficient.
The car rental pickup was chaotic, with over an hour of waiting in line—something I've never experienced in over a decade of renting cars internationally. When I finally got to the counter, the staff couldn't find the car I reserved and casually suggested I take whichever car they could offer, regardless of the category I booked. I had reserved a Ford Focus because I had two 24-inch suitcases and a large backpack, but they insisted on giving me a Mini. I explained my luggage wouldn't fit, and they told me the system showed a Focus, but they simply couldn't locate it. After struggling for a long time, we barely managed to cram my luggage into the trunk, needing to forcefully press it down to close the door. When I asked about the fuel type, the staff didn’t know and told me to check the contract. The car was new but lacked a rearview camera and adaptive cruise control, which I accepted. However, within 5 minutes of driving, a warning light came on indicating low tire pressure. I just dealt with it until returning the car. The return process, however, was very quick—the staff completely ignored the warning light. Given how busy they were, I imagine the next renter will take the car just as is, with no inspection likely to be done.
The service at pick up and drop off was exemplary. Staff were very helpful.
About QEEQ:10.0/10
Good price. Price drop guarantee is a bonus. Excellent service.
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