The service personnel kept trying to sell me extras and their English was terrible. I had to confirm multiple times, and they were very impatient.

Long queues, always pushing insurance, GPS, fuel at $5.55 per gallon, etc.! Overall, wasted too much time! The booking confirmation is useless! When I arrived, the booked Nissan was unavailable. On the rental website, a Corolla (similar to the domestic Leiling) was considered equivalent. Since there were no cars left, they said I had to take a Chevy, which was smaller! They said I had to wait or choose the Corolla. Although no extra charge was supposed to apply, I was charged an additional $111.65 for eight days! Complaints were ineffective! They claimed the two car models had different rental rates...

Overall, this company offers good value for money. They provide a free additional driver, but they kept insisting that I add insurance, saying QEEQ is just a travel company and can't cover their car insurance. I kept refusing, and they were not happy, speechless!

Everything went relatively smoothly. However, I don't understand why they charged me over $150 for fuel when picking up the car...? They told me I could return the car with an empty tank… but a full tank of gas costs only around $40! This is practically extortion! I strongly demand an explanation and a refund!

Returned and picked up the car at Auckland Airport. Small airport with fewer people and even fewer cars to choose from. The so-called 'free upgrade' is basically based on luck; you get whatever car is available. I didn't encounter any Chinese service, but my English is fine. Both pickup and drop-off are self-service, very convenient and straightforward.