When the vehicle was towed away for illegal parking, the rental company blatantly stated that any issues should be handled by the user, and the company would absolutely not engage with government agencies. As a user, I understand that I must bear the financial consequences of illegal parking, but I, as a foreigner, cannot be more familiar with the procedures and government offices than the local rental company. The rental company, besides collecting fees, has an obligation to assist foreign users in resolving issues with government agencies. However, they left me completely to fend for myself, showing no concern for the user's situation, nor for the company's reputation or the safety of its assets. As a long-time customer, I was not required to pay a deposit. If the rental company can shamelessly take money without providing service, there's no reason for me, as the paying customer, to show more integrity than the rental company. I could have easily walked away without incurring any costs and simply rented from another provider. During the back-and-forth between the government staff and the rental company's staff, it became evident to anyone with some life experience that the required qualification documents demanded by the government could not be provided by the rental company. This bottleneck in the car collection process, tied to proving the company's operational qualifications, explains why their staff openly admitted over the phone that they take money without resolving issues. It also explains why their prices are significantly lower than legitimate rental services at Johor Bahru Airport.
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