Fox rent a car was off airport in Fort Meyers where I picked up my car. Finding the shuttle pickup location was easy but there was no shuttle there when we arrived at the shuttle pickup location. There were 2 other couples there waiting as well. I used the phone in the shelter and was hung up on, I called the 800 number on my reservation and was sent to a voicemail that was full. After about 45 minutes the shuttle finally showed up and the shuttle driver said he had just left the shelter, which was a lie. We got to the off airport location to actually rent the car and the guy at the service desk seemed to not know how to work his system. It too us over 2 hours to rent a car from fox rent a car. I will never rent from them again and highly discourage anyone else from using them

The representative at the counter kept telling me that EasyCars went out of business and wanted to charge me a higher rate. At return the charges were correct. Also car needed new windshield wipers.

Car cleanliness was not up to standards. Evidently during previous car cleaning a film of oil or was was smeared on the interior of the windshield and exterior mirrors making it very unsafe to drive with in inability to see through the glass.

They did not have the size car we reserved so they put us in a smaller car. No compensation for the downgrade. They did offer an upgrade at an additional cost if we did not want the smaller car. Good for them. Too bad for me. Said that was all they could offer me. Kept saying she had never heard of Easyrentcars.com a Chinese company. Needless to say the car was to small for our needs and made for a miserable trip.

Getting what we reserved would have been a good start!

We waited a long time for the shuttle for pick up.