This company does not have the Grand Cherokee model. Upon arrival, they only offered us a Toyota Rav4 or a Jeep Wrangler. It felt misleading. The price was cheap, but the experience was just average.
Horrible wait for shuttle at airport (40 min)
Over 1 hr to get the vehicle. Vehicle wasn’t cleaned because it would have been another 30-60 to wait for the car to be cleaned.
Staff were not friendly and not enough of them clearly.
After multiple conversations, Routes told me they would give me the car I actually reserved. Even though they were polite, both times they did not call me back as they said they would. Couldn’t even complain at return time as the return experience was horrible and took almost an hour. The car they gave me was fine, but not the car I wanted.
“This rental experience was a calamity of disorganized staff and unprofessional efforts by Routes !”
About Routes:3.3/10
The shuttle from the airport was a horrendous THREE HOUR experience due to mainly traffic. Once at the Routes office yet another agonizing 50 minute wait due to inconsiderate and inexperienced staff. After 35 minutes to get through the sign-in, the pre-inspection found the vehicle was NOT clean and ready, the lot jockey collided with another vehicle in their lot rushing it over to the cleaning bay. Another vehicle was brought in, NOT clean, so we had another 15 minute wait to finally get our “not to clean” vehicle ! This four hour + fiasco set us nicely into Vancouver rush hour traffic which was not in my plans considering we landed at YVR at at 12:45pm
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Customer Service
It's cheaper than others but with poor services.
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