Good

I had an appointment at 8 AM but wasn’t able to get the car until 9 AM. I called but no one answered. When I finally got through, they told me they start working at 9 AM. Why show an 8 AM pickup time if you only start working at 9 AM? The rental office is at least 5 kilometers from the airport, and there's only one staff member. Worst car rental experience ever. When I arrived, the staff was arguing with a Middle Eastern customer who booked a Mercedes but was given a Toyota, claiming it was the same category. Do they think everyone is stupid? Another customer was arguing too. I felt very unsafe; I’ll always remember this extremely unpleasant car rental experience. They also tried to scam me in various ways. I paid 10,000 RMB on Zuzuche and then an additional 4,000 RMB for insurance on-site. Even if you buy full insurance on Zuzuche, it’s useless; they won’t give you the car without purchasing their insurance. If you want to get beaten up, scammed, and have your life threatened, choose this rental company. If not, switch as soon as possible.

The staff took advantage of our hurry and didn't informed us (at all) about the refuelling fee and also they have double charged us the insurance fee although this was already purchased through easyrentcars.com

No signs of BRent at Milan airport, difficult to find location

It would help if location of the rental will be in confirmation email