The pickup and drop-off process was very smooth, the staff had a good attitude. There weren't too many people, and the efficiency was high.

Good

The car exceeded my expectations. It was in excellent condition, performed well, and had all the features I was hoping for. The counter staff was very helpful. He was friendly, knowledgeable, and made the whole experience pleasant. The only improvement I can suggest is it would be great if the staff could provide a brief walkthrough of the car's key features. This would ensure that customers can fully utilize all the functionalities of the vehicle.

The booking platform was user-friendly and efficient. It was easy to navigate, the process was straightforward, and I was able to complete my reservation quickly. The interface was intuitive, and I appreciated the detailed information provided about each car option.

Very friendly, but had to wait for a while to pick up the car.

Thought we were getting a Mis Outlander ended up receiving a Honda CRV which had no go at all. Put your foot on the accelerator 5 seconds later you'd get a reaction. Which was highly irritating on a long drive. Had a couple of sarcastic comments from the service guy at the desk as we didn't want to pay for the added insurance which was more expensive than the car hire!