The pickup point is 5 minutes away from the airport. We had to call three times and wait for 45 minutes before getting picked up! Meanwhile, other rental companies' cars came and went three or four times! The vehicle was very old, with over 130,000 kilometers on it. They also did not provide a phone mount.
The service is good. Although the cars have high mileage, generally around 200,000 kilometers, they are adequate for driving around the North Island city. Given the low price, the value for money is great. Very satisfied.
They are okay.
A bit passive aggressive. Insurance issue wasnt entirely their fault but this should be clearly communicated to the customer.
Got told there was a disclaimer in their PDS. Ask them to show me and took them 15 minutes to find. So if it takes them that long to locate the fine print. Image how long for your average customer?
“Long line but prob demonstrated the value for money”
About SNAP:8.8/10
Like: Piha
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Customer Service
Awesome experience
Dislike: Nothing
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