Picking up and returning the car was very convenient. Car pickup was done through self-service under the guidance of staff, and I was free to choose additional options as needed, which was quick and easy. Returning the car in Los Angeles was also very convenient, as staff attended to us immediately upon parking. The staff checked the car and gave a slip, allowing us to leave right away. There was even a shuttle service to take us to the hotel or airport.

Pickup at San Francisco Airport is very convenient. You can choose any car, the condition is good, and the return process is quick.

The car had issues but they replaced it immediately without any hassle, and the service was excellent. Thumbs up!

Overall, it was pretty good. Initially, I was given a Santa Fe when picking up the car. I requested a different car and they handed me two Dodge keys, which I declined as it should have been a Kuwei. Just when I was about to take the Santa Fe, a staff member brought back a freshly washed Grand Cherokee. I took it without hesitation and had a great ride. The staff was not impatient at all. Thumbs up!

It felt like we were being upsold. They suggested an upgrade just by looking at the luggage and number of people without allowing us to see the original car to make the decision.