The staff refused to give me a Grand Cherokee, claiming it was a higher class vehicle and required an additional fee.

This was my first time driving in the USA. Initially, I chose an English website but was worried about communication problems, so I switched to QEEQ. The experience was excellent; everything went well, and there was free GPS. The only downside was that QEEQ couldn't assist us with getting a better price when we upgraded the car mid-trip. I hope QEEQ can offer better deals for mid-trip upgrades in the future.

Probably because of the relatively low price, there were a lot of people, and it took almost an hour to get everything sorted. Most importantly, when I provided my booking reference, they said my reservation number had already been used. It took a long time to resolve the issue with the staff. I wonder how others would handle this if they're unable to clearly express the issue in English? QEEQ needs to improve its coordination with overseas car rental companies.

The car rental process was very efficient. Supports returning the car at a different location with no extra fees. Allows adding a second driver for free.

A very reliable company with a large fleet of vehicles. Friendly staff and quick procedures. However, sometimes there are long queues due to the high number of customers.