Like: The quality of the car althou it was not similar to my request. Dislike: The mileage is not unlimited and car seat rental is a little too pricey as it is charged on daily basis.
Counter staff were helpful & knowledgeable.
The cleaning agent seemed to be masking a horrible smell (maybe cat urine) & the smell lingered for the whole rental period.
“The car and the condition is good. But I was abit thrown off by the absurd penalties”
About CARHOOD:8.3/10
The car and the condition is good. But I was abit thrown off by the absurd penalties cos it’s extremely high and unreasonable.
And I also don’t like that the insurance add ons are presented last minute and pressured you to take the insurance by scaring you with the penalties
Had my bond held due to 'missing eTag' that wasn't actually missing just needed to look further (or have it mounted properly). There was a lack of communication in regards to this issue. Initially i was told it was lost but not provided with any evidence evn though they claimed that there was a photo showing the eTag prior to me collecting. After it was located i wasn't informed that the issue had been resolved althoygh i did get notification that the bond had been returned. The communication could have been better, it's not pleasant being accused of taking an eTag and having the bond held so comminucation is important.
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Customer Service
Efficient
Dislike: The mileage is not unlimited and car seat rental is a little too pricey as it is charged on daily basis.
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