Rude and unhelpful but also a bit sketchy.
Severa attempts to sell us additional services, they were a bit abrupt.
At the end of the booking they tried to scam us £10 for "cleaning fee" when the car was indeed returned clean! I have pictures to prove this.
It’s awful company, they charge if your car mats not vacuumed, they charged 72€ fee for filing 20€ trafic ticket!!
They don’t answer they phone at 4am and no shuttle to airport! There is fee for drop off , there is fee if you go out of Latvia border, there is fee 15€ for not vacuumed mats! Never again in my life I will rent from them
You have to clean the car inside and out OR pay 15e (I thought the clerk was joking and said ‘seriously?’ He then said ‘yes’ you must clean or pay! And then said ok for now only 10e’ So I had to pay extra. Who has time to vacuum and wash the car before returning? Also when we dropped car off the agent said ‘no shuttle- walk’. But when we were almost to the airport we saw a shuttle.
About QEEQ:10.0/10
You should ask more questions about charges from car rentals. The car washing fee should have been included since you are required to clean the car. I would have chosen a different rental car company had I known.
If you rent out a car you should allowed minor damages. Don't use it! They scam you for money, making up stories. No one there early morning to inspect the vehicle, but then they sent you video of damages. I didn't drive this car most of my trip, it was parked. I traveled a lot and it was first time when they sent me a bill for minor damages like windshield chip and scratch on the bumper that was not there when i dropped it off. My mistake I didn't take the video. I would give them 1 Star! Very disappointing!
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