CAR RENTAL REVIEWS ON ADDCAR RENTAL IN HELSINKI

The deposit blocked at my credit car was higher than declared in booking.

Horrible. It was agreed at QEEQ a deposit of 1017€ and they charged 1500€. More they even didn’t care about the info that I have sent regarding the info and threatened me that If I didn’t pay they will not handle the car keys. Then charged me 75€ of arriving late knowing that it was my plane delayed. The worst of all was that they said that they need to charge the delayed fee because the office was closed but when delivering the car , it was on opening hours and the office was also closed and none to take care of the returning of the deposit. They kidnapped the deposit amount for 5 working days because they said that they need to see if there is speeding tickets or whatever. Very poor service.

Excellent! Noticed an old scratch when picking up the car and informed the rental staff. Took a photo right away. Had no issues when returning the car!

The pickup address and all the phone numbers provided by the platform were incorrect. How can customers pick up their cars this way? Zuzuche lacks valid information about the car rental company and cannot provide service for changing cars with other car rental companies in case of emergencies. They just said they sent an email and we have to wait for a reply. As a result, it delayed our schedule by a day.

The frequent tire issues with your company made us very anxious.

The frequent tire issues with your cars made us very worried.

Very satisfied, the customer service was patient and polite.

Pretty good