ARNOLD CLARK CAR RENTAL REVIEWS

The friendly professionalism of the yellow taxi (van) driver, on pick up and drop off was awesome. I ordered a Kia Ceed, which is classed as a crossover SUV. The Toyota Corolla I was given, describes itself, in its manual, as a sports hatchback, and being a hybrid, carried batteries below it's rear seat and boot. The resulting boot space was pathetic, barely accepting one large case. The second large case, and two smaller cases were placed along the rear seat, a dangerous option in the event of a forward collision.

This was the first time I rented from Arnold Clark thru QEED, and I loved it. Airport pick-up of rental cars costs more because of location surcharge, so I opted to pick-up at its city location (Inverness, Scotland). The webpage instructions on where to meet Arnold Clark's shuttle were too simple, and I could not find it. So I called and was further instructed by phone. After I finally found it, the ride into town was smooth. The local agent (forgot his name) who helped me collect the car was the best I've ever seen. Not only did he go over the rental agreement clearly and quickly, he spent a lot of time documenting existing exterior damages and explaining a few practical features of the Peugeot 208 assigned to me. When I returned the car 9 days later, I did not have time to examine the car with their agent and hopped on the airport shuttle immediately. This was not wise, but I was pressed by time and I was sure that there were no new exterior damages. Two days later Overall, the experience was the best in my years of foreign trips. I would recommend Arnold Clark to anyone looking to rent in Scotland.

Booking by QEEQ was simple. Price Drop check was a very nice feature to have. I would use QEEQ again without hesitation.

The counter staff were absolutely brilliant. It made the whole process very easy.

Very happy with the whole process thank you.

The most amazing rental experience I’ve ever had.

The instructions about where to meet the transport at Inverness was not clear otherwise everything was very good

All a very smooth process. No concerns. Nice new 2022 car - very clean and drove very smoothly.

All went very smoothly.

The service was prompt, and the COVID-19 precautions were well-implemented.

Great comfortable and spacious car. We walked from the station to Arnold Clark to collect the car, they would have collected us if we had of known. They did drop us off after drop off. Great friendly counter staff ready to assist.

Great booking platform with good cancellation options.

Great staff at both locations

Easy to use

The car was exactly what we asked for and was brand new (15 miles on the clock)

Worked perfectly. Will use again.

A overall good experience

The only problem we had with the car was a flat tyre on the motorway. Which as the car did not have a spare tyre resulted in a three hour wait at the side of the motorway and we had get the tyre replaced at a cost of 204 pounds. As we had paid for zero excess this was refunded by the hire company. Some to think about when hiring a car. Arnold Clark were helpful and the service was quick and efficient.

I had booked a compact 5 seater and was given a Mercedes A class which was in a good condition. Had no issues with the car. Was a joy driving that car! Very happy with Arnold Clarke's service. Merc A class is a bit of a squeeze for 3 in the back, so go for a medium SUV or a bigger car if you are a group of 5.

Got a cheaper deal by booking through EasyRentCars. Quick processing and helpful customer service. More elaborate wording for insurance would be helpful.

Excellent service

Excellent service

I waited a long time picking up the car (45 mins)

Focused on customer service. Large staff helping out. Process was fast smooth and efficient.

Booking was easy and more affordable than going direct.

Very friendly and efficient

Terrible company! They extorted £400 from me for a scratch! Scam! Thieves! Initially demanded £1000! For the same scratch, other companies did not charge me. This company is shamelessly greedy! Hypocritical smiling Brits! Thieves! Damn it! Return my money! What pride do you take in extorting poor students?!

Fantastic staff. Highly commended.

The rental place was easy to get to, was very clean and I did not have to wait at all before someone attended to me. The car was in a great condition and ran very well. It was also very clean. Drop off was as efficient as pick up and I am very happy with the service.

Very easy to book and compare prices. Always gives me good prices.