CAR RENTAL REVIEWS ON PREMIUM RENT AT BUCHAREST BANEASA AIRPORT, BBU

Very dissatisfied, would not recommend 1. Agreed to pick up the car at 9 AM. Called the rental company multiple times but no one answered. Finally picked up the car at 11 AM with no apology from staff. 2. Agreed to return the car at 6 PM (actually 6, 7, or even 10 PM would not have been an issue). Due to the late pick-up on the first day, our whole schedule was disrupted. We returned the car at 9 PM, and the company imposed a 74 euro fine per car for late return. During the dispute, they meticulously inspected the car for any issues that were apparently not present during pick-up, demanding fines. 3. A small stone chip (less than a centimeter) on the windshield led to a 1000-euro damage claim, without any negotiation. Their attitude was particularly harsh, likely due to the return time dispute. Previously rented from Sixt and the difference in service was huge. This company had no apology for their mistakes and strictly adhered to contractual terms when the customer had an issue. During disputes, they looked for any minor damages with flashlights and magnifying glasses. Clearly, their inspection during pick-up is not as thorough, and this tactic is intentionally distressing.