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Live chat Email us Service Code: 9769462358
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 9769462358
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PREMIUM RENT CAR RENTAL REVIEWS IN ROMANIA

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Dolores Samuel

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Reviewed: Thu, Jul 25, 2019
“Bucharest-Sibiu-Bucharest”
About Premium Rent: 2.0 /10
Very dissatisfied, would not recommend 1. Agreed to pick up the car at 9 AM. Called the rental company multiple times but no one answered. Finally picked up the car at 11 AM with no apology from staff. 2. Agreed to return the car at 6 PM (actually 6, 7, or even 10 PM would not have been an issue). Due to the late pick-up on the first day, our whole schedule was disrupted. We returned the car at 9 PM, and the company imposed a 74 euro fine per car for late return. During the dispute, they meticulously inspected the car for any issues that were apparently not present during pick-up, demanding fines. 3. A small stone chip (less than a centimeter) on the windshield led to a 1000-euro damage claim, without any negotiation. Their attitude was particularly harsh, likely due to the return time dispute. Previously rented from Sixt and the difference in service was huge. This company had no apology for their mistakes and strictly adhered to contractual terms when the customer had an issue. During disputes, they looked for any minor damages with flashlights and magnifying glasses. Clearly, their inspection during pick-up is not as thorough, and this tactic is intentionally distressing.

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