CAR RENTAL REVIEWS ON DOLLAR AT CHARLOTTE AIRPORT, CLT

Very good

Signage at the airport is terrible

Smooth

Like: Staff was very friendly.
Dislike: Even though the staff was friendly she continued to upsell and I told her a couple of times that I wasn't interested.

No

No

Airline problems, caused an inventory issue. Had to wait over an hour for a car. Grabbed a bit to eat, only one place on road/ground side . CLT is never going to be complete. Finally got a vehicle, happy with anything. Exchanged it 24 hours later! Dirty interior windshield, rear seat belt fault, then tire leak. Return to airport, and painless exchange, just an extra 2 hours lost. Wound up with a KIA Soul for 60 days, never was stolen.

Average.

It was confusing to find pick up location if you are not coming from the airport. Tip: Dollar does not accept 3rd party coverage so if anything happens you will get billed then will have to send it to company

I did not pick up the car the representative refuse my card and she was so rude to swipe she said she can only use the chip but not swipe so I took uber so I need refund back as soon as possible

The service was warm and attentive.

The staff was friendly, but they tried to sell a lot of insurance.

Like: Lots of space for vehicle class. Great gas mileage.
Dislike: Air conditioner struggled a little on really hot days but never got too uncomfortable.

Like: Loved the Nissan Versa. Peppy and fun to drive.
Dislike: Staff mumbled and were unclear with directions.

Very disappointed with the car. I paid for an upgrade but got an old car. No facility to screen mirror phone screen on the dash.

Everything else was satisfactory, but I encountered a big problem when picking up the car. I arrived at midnight, and it took two extra hours because they couldn't find the records of my booking with the rental company. Information didn't match up, so I had to pay again. It took a month to get a refund.

One issue is that Dollar does not have a service counter at the Charlotte airport arrivals area. You need to follow the instructions to go to the Rental Car Center! Although this does not directly affect the rental process, it affects the consumer experience somewhat. I suggest that QEEQ update and provide notices regarding the pickup information at Charlotte!

Return the car with a full tank, but they don't refund the fuel charge. This should be clearly stated in the rental documents, but it wasn't. They said I purchased a service where I could return the car with any amount of fuel. However, the lady at the pickup said I would get a $27 refund, but the final bill charged me $35. This tank of fuel ended up being very expensive since I only spent $21 on refueling. In short, when using the ZUZUCHE app, they recommend buying various things, you should just say 'No' to everything because they will push all kinds of insurance and additional services. Overall, just say no if you don't understand what's being offered.