CHARLOTTE AIRPORT CAR RENTAL REVIEWS

Car hadn't been cleaned inside, but we were in a rush with 2 kids desperate for bed so had to take it. Be careful with Budget's charges after return - twice they have tried to charge for fuel and after back-and-forth showing receipts they refund it.

Easy comparison and booking process.

Very good

The pick-up and drop-off process was very quick and hassle-free.

Satisfactory

The car was as expected. Long lines at rental counter. Very long wait to get the car.

Worked well. Didn't get any discount.

Buen servicio

Excelente app llevo 3 años usándola y es perfecta y muy confiable.

the counter staff was not helpful, when i have asked the guy what car is avilable, he was saying not sure what car i get, i have even said that i ll upgrade and he was not showing any interest to provide proper customer service. th atitute is wrong

all good

No

No

Brilliant service thanks

Booked very easily from the UK

Airline problems, caused an inventory issue. Had to wait over an hour for a car. Grabbed a bit to eat, only one place on road/ground side . CLT is never going to be complete. Finally got a vehicle, happy with anything. Exchanged it 24 hours later! Dirty interior windshield, rear seat belt fault, then tire leak. Return to airport, and painless exchange, just an extra 2 hours lost. Wound up with a KIA Soul for 60 days, never was stolen.

Average.

The staff was friendly, but they tried to sell a lot of insurance.

Waited in line for over two hours when they made an announcement that they didn't have any more cars! Very frustrating. We were lucky that we had a friend who could pick us up but others were well and truly stuck. We had to go back to the airport the next day and waited in line for an hour and a half and finally got a car.

I called qeeq during this process and they were helpful and it was reassuring that they tried their best to help me. The young lady said she would call me back with info and she did indeed.

Very enthusiastic, efficient, and clear.

Very disappointed with the car. I paid for an upgrade but got an old car. No facility to screen mirror phone screen on the dash.

Everything else was satisfactory, but I encountered a big problem when picking up the car. I arrived at midnight, and it took two extra hours because they couldn't find the records of my booking with the rental company. Information didn't match up, so I had to pay again. It took a month to get a refund.

Car was brand new, excellent vehicle. Pick up took a long time - lots of customers and few staff to process the line.

Easy to use.

There was a bit of a cue at the counter, but the people at enterprise worked their way through them pretty quickly. The car pick up was smooth and quick, we could pick our rental ourselves, as long as we stayed within our category of car booked. Return was also very quick, lots of people checking in the cars from enterprise, so it was fast, even though many checked in.

It was really simple and self explaining, creating no issues with enterprise. And no assistance was required.

The car was fine. I just had to wait over 60 minutes for them to give me one even though I had reserved and paid for it weeks before

Very good

Initial car given was not cleaned. Second car broke down. took 6 hours to provide replacement car then wrong class of car.