EUROPCAR CAR RENTAL REVIEWS IN UZBEKISTAN

There was no one at the airport rental counter, had to call to find the rental company staff. Instead of authorizing on the credit card, they directly deducted over $300 as a deposit, which caused later issues when the company denied refunding the deposit. It's been over two months since returning the car. The company confirmed one and a half months ago that the deposit could be refunded, but the money hasn't been returned to my account. Customer service said two weeks ago that the company had transferred the money, but today they changed their statement, saying the transfer was made just yesterday. The car rental company does not provide proof of the transfer. Overall, it has been over two months since returning the car and the deposit is still not refunded. Their responses are contradictory, and there seems to be some dishonesty involved. Another detail, the car inspection on return was the most meticulous I've ever seen, as if they were using a magnifying glass. This does not feel like the style of an international chain but more like a small local business. Tips: This company requires you to wash the car before returning it, otherwise, you have to pay ten dollars for the service. I do not recommend renting from this company in Uzbekistan, the experience was extremely poor.

They do not follow international standards. I have rented cars all over the world and the standard is that the company washes the car after the customer returns it and that the hold placed on the customers card is immediately lifted. This branch sucked though! They charged me extra money for not washing the car before I returned it. What kind of business model is this?! Terrible! They also informed me that I would have to wait 25-30 days for the hold on my card to be lifted. This causes me many problems as that decreases my available credit limit. Terrible!

Excellent!