CAR RENTAL REVIEWS ON ADVANTAGE AT FT LAUDERDALE AIRPORT, FLL

Like: The agent at the counter was awesome
Dislike: The car had a faint smell of smoke

Did not get the car I paid for, a Camry; instead I had a choice of a Jetta (TOO SMALL) or Caravan.

Terrible customer service. Vehicles are smelling cigarettes. A lot of scratches. Avoid them next time.

They have try to charge me the location but it was already pay. It took me about 30 minutes to explained that to them. They also try to give me a caravan instead of a SUV. They make me pay 34$ for full tank of full but it cost a maximum of 27$.

Like: The car, the staff and everything else
Dislike: Ther is nothing bad to say.

Car met my expectations

Had to wait lot longer time to get vehicle

Like: The car, the price and the service
Dislike: Tried to upsell me

Like: Everything, the staff is friendly, helpful and I like their selection of new model cars.
Dislike: Nothing

C'était la deuxième fois que j'utilisais cette compagnie et chaque fois, j'ai été satisfait...

Like: good car,and good trip with my family thanks to you
Dislike: everything was perfect,do not change anything

1) The online booking was fine. But when at the EZ/Easy/Advantage DESK to pick up the PREPAID car, they said I owed a further $27... could NOT say for what. I showed them my "fully paid, pay nothing at pickup" printed receipt from the online booking, but the desk clerk just kept exclaiming "it's on the screen!" and "that's another company (who books online), not Advantage, so that's their problem!". I paid the darn $27 to get the car, PLUS ANOTHER $200 "DEPOSIT" which I did not read about ANYWHERE when I was booking. Stressful pick up. But the good news is the car was fine, and the $227 charge has now disappeared off my credit card after returning the car. So the desk clerk really has no idea and could not explain any of that, which would have been much more helpful. 2) I had to electronically sign on their system that I accept their insurance, but I was DECLINING, as I have my own insurance (and for my own insurance to kick in, I MUST "decline" the rental insurance). The clerk kept saying "it's included!" Confusing, as the online booking did not include insurance and I was not being charged for it. If insurance is free/included, by all means say so all over the place!

car windows were not cleaned.smeared

The car remote to unlock doors didn't work and I had to use key to get into vehicle which set the car alarm off everytime. This was a huge inconvience and drew unwanted attention to us everyone we got into the vehicle as it wouldn't stop until the car was started. The counter was closed and there was a sign sending us to a different Florence to get car thru a different company.

Excellent call to try very smooth, but the car had a lot of scratches and dings on it.

Like: Everything, including kindness employees.
Dislike: Nothing

Like: The manager was amazing he really satisfied us.
Dislike: The person at the front desk was not helpful thank god the manager was amazing.