It's okay. After getting the order, you'll be directed to the car's location. The key is already in the car. If the gate guard checks the vehicle and finds no issues, you can leave directly. A friendly tip: don't rent an electric car. If you arrive at the airport with a fully charged electric car, there will be an additional charge. I was charged an extra ten dollars.
they did not exceed expectations. The guy at front desk was rude. Apparently it's manditory that you purchase the sun pass and not an option and he simply said it's in the terms and condition. Get it or leave it and go somewhere else. And to top it off the tank was not full.
Didn't get the agreed car. It was substituted with a Nissan. It had over 90,000 miles on it. It had been in an accident.The tires were virtually bald and I had to refill air 3xs then it blew out the sidewall. Got a replacement car.
“QEEQ - Amazing customer service // Surprice - No customer support and feeling of being cheated on.”
About SURPRICE RENT A CAR:3.0/10
The staff did not help with any of my questions and immediately want to sell me more insurance and other products. But when I asked a question about the additions the answer was: I can't comment on that, you choose. Yes or no. Sign one of the papers you choose to take. Very unfriendly staff in general and I always has a feeling of getting ripped off.
About QEEQ:10.0/10
Amazing costumer experience. My flight was postponed 2 times in my departure day. When I made contact through there customer service chat they took charge in calling the rental company to explain my delay and push back my pich up times.
It's okay. Upon arrival, they required us to pay extra for highway tolls. They said this car can only be driven in Miami, and if we drive to Disney Orlando, they would charge another $99. They ended up charging me an additional $99. I already paid in full, but the deposit I paid with my U.S. credit card still hasn't been refunded. Not sure when I'll get the deposit back.
The location is far from the airport, remote, and there are mandatory charges! Absolutely not recommended! The staff are difficult to communicate with, the waiting time is extremely long, and there is basically no service! It can be described as terrible!
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