CAR RENTAL REVIEWS ON HERTZ AT COLOGNE-BONN AIRPORT, CGN

The staff added a GPS fee without saying a word! 147 euros! Zuzuche offers free GPS, which we didn't even request. Who needs their GPS? It's simply a scam!

Really friendly staff at the Herz counter. First time using the company and would absolutely recommend.

Ok

Goodm

Rented a Volvo, but was given a Nissan with much less space. Volvo costs 500 per day, while Nissan costs just over 200 per day. They insisted both are the same category. Objectively, the brand and space were downgraded. I believe if you claim the same category, the rent should be the same. You cannot claim a cheaper car is the same category as a more expensive one, otherwise, how can you rent luxury brands in the future? They'll just tell you there's no availability and give you a cheap car instead. Eventually, I had to pay an extra 2000 to 'upgrade' to a Volkswagen.

Satisfied

The worst experience ever. I would not recommend this car company unless you want to be ripped off. The supervisor was the rudest person I have ever come across. They charged us 330 pounds for scratch which wasn’t there, didnt want to sort out the problem even that we had several photos taken before drop off (car was in excellent condition). They charged my card and they basically said i have to pay the damage. Fortunately we purchased the premium insurance, but still didnt get full refund (9quid still missing).

Thanks for your help with insurance company. At least we got our money back which was stolen from us by Hertz.

We had arranged for a child seat, but the service staff did not prepare one and just borrowed a poor quality child seat from another company.