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Last updated on: March 23, 2025
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85Rental Locations
31Airport Locations
Map View of Car Rental Locations in Osaka
Europcar
8.8/10
Rakuraku
9.0/10
CRQ-CarRent
9.0/10
Times
9.0/10
Easy Car
10.0/10
ATB
10.0/10
BEST AUTO
8.0/10
3723rentacar
9.1/10
NIPPON
9.1/10
Nissan
8.4/10
Hertz
9.5/10
Orix
8.0/10
E-DRIVE rent a car
10.0/10
Reviewed: March 15, 2025
car was excellent and the staff at counter was very helpful in telling us all the rules to take note of
Reviewed: August 13, 2024
The service at the rental counter was quite good.
Reviewed: May 5, 2024
The receptionist was very friendly and explained everything very clearly.
Reviewed: February 3, 2025
Staff charged me JPY10,000 for after hours pick up. Charged me JPY12,000 for winter tyres. Did not provide ETC card however I specifically requested that.
Reviewed: January 12, 2025
Again, please check the condition of the car especially music player. Driving 4-5 hours a day without music is very sleepy. With the cold weather and the sunshine, it was very very sleepy environment, haha.
Reviewed: November 1, 2024
Very good. I was unfamiliar with the area and couldn't find the shop at the airport. They kept guiding me patiently.
Reviewed: October 7, 2024
The service is excellent, you can feel confident renting a car here.
Reviewed: August 30, 2024
Very satisfied with the door-to-door service, clear process, and decent vehicle condition.
Reviewed: October 19, 2024
The pickup and return process is fast and convenient, with no additional sales pitches.
Reviewed: October 9, 2024
1. When picking up the car, I noticed the condition was mediocre (although the vehicle model matched, the car provided was an older version). It hadn't been cleaned properly and overall felt a bit worn out. 2. The car rental staff and the person delivering the vehicle were not the same person (typically, the same person handles the paperwork and delivers the car), and no physical storefront was visible. Everything was confirmed online through electronic documents. 3. After a flat tire incident, I called for guidance, but the staff kept passing responsibility to each other (added three staff members before progress was made) and claimed they were not responsible for this issue. Their standard response was: 'Please mention it in the group chat; someone will handle it,' which resulted in a slow and complicated resolution process. 4. During the incident, I asked the rental company to communicate with the police, but their response was: 'Why should I communicate with the police? What questions does he have for me?' 5. After the incident, I was charged 20,000 JPY for upfront repair costs, but there was no follow-up or detailed report on how the repair costs were handled.
Reviewed: October 6, 2024
Overall, very satisfied with the service. The handover takes place directly in the airport parking garage, and the procedure is simple.
Reviewed: September 27, 2024
Pre-sales service, contact details, and language options were really good. As for the car's condition, it was a bit poor. The vehicle was quite old (170,000 kilometers), and the car body had many scratches (basically the whole car was scraped). The tires (snow tires) and wipers were also expired. After-sales service was mediocre; the staff member handling the car inspection was very rude.
Reviewed: November 4, 2024
Excellent experience! The staff noticed we had a lot of luggage and offered us a slightly larger car. Everything went smoothly, and they even provided a sign for foreign drivers to place at the back of the car.
Reviewed: October 9, 2024
Pickup and drop-off are quick and convenient with no additional issues.
Reviewed: October 5, 2024
Excellent service, all the instructions were very clear. They provided a comprehensive set of A4 guides covering details like where to refuel before returning the car, places where parking is not allowed, and how to handle accidents. The staff was very patient, the car was very clean, and I got upgraded to a seven-seater Freed, which was spacious and comfortable. Driving a right-hand drive car didn’t require much adjustment since Japanese drivers are very disciplined, with no reckless overtaking or cutting in line – it actually felt more relaxing. Be sure to rent an ETC card; it’s super convenient. At return, they provide a detailed statement so you can settle the toll fees altogether.
Reviewed: October 10, 2024
good service , staff helpful strongly recommend
Reviewed: May 22, 2024
The vehicle was quite old. The charger was broken as soon as we got in the car. Although it was spacious inside, the car had noticeable scratches. Despite the broken charger, the staff took me for immediate repair. However, it was quite inconvenient. Additionally, there is an extra fee if you want to pick up the car directly from the airport.
Reviewed: March 5, 2024
the counter staff tried his best. I tried to understand from his point of view. The only problem i had was the battery failure to solve it promptly or give us adequate time to continue our journey . Thankfully , we have full insurance coverage against battery issue and rescue service.
Reviewed: December 13, 2023
Service staff is very helpful, and provides complete necessary information we need. Appreciated!!!
Reviewed: February 18, 2020
For this branch, the staff advise us to buy more insurance. When I told him that I paid basically insurance (included CDW) from the application already, he said it’s from the application (not from Nippon rent a car). The basic cost around ¥1,500/day, but I denied to pay more. He warned us, if something happened just a little bit destroyed. The dealer will charge us at least ¥150,000, luckily we drive safely along the trip. When we drop the car on the last day, the old staff urged us for the nearest gas station’s receipt before returning. But I told him that the receipt I put it at the hotel and I didn’t fill the petrol from here, so I showed him that the fuel scale is full and a little bit over scale too. Finally he is okay for that, but it takes time for a while.
Reviewed: January 7, 2020
The only feedback is that the staff did not recommend us to use ETC pass for tolls payment
Reviewed: January 5, 2020
店が移転している知らせがなく、電話も変わっていて探すのが大変だった。予約８時にしていたが、ずいぶん後に返却が９時というメールがきて飛行機の時間を変更し、飛行機キャンセル料二万円かかった。他のレンタカー会社は８時なのに
Reviewed: December 31, 2019
Very good experience. If the pickup location instruction can be clearer, that will be perfect!
Reviewed: February 7, 2020
Overall car rental experience with Nissan was great, the car was in great condition, the hotline was helpful and car return process was easy.
Reviewed: December 22, 2019
Very good condition. Staff at counter is very helpful.
Reviewed: November 27, 2019
The car was in good but the car navigation system was not working. I needed to use google map to lead my way in my whole trip. I have raised a complaint to the Nissan staff when I returned the car and requested them to fix the problem before giving the car to the next driver. Overall, the Nissan staff and the car were good and I had a good rental experience apart from the car navigation system.
Reviewed: April 24, 2019
จองรถ Alphard แต่ได้รถ Velfire เลข กม.ประมาณ 14x,xxx เครื่องยนต์เงียบดี จัดเก็บกระเป๋าเดินทางไป 5 ใบ และผู้โดยสารนั่งสะดวกสบายดี รับรถที่สนามบินคันไซ ที่เดียวกับ Toyota และที่คืนใน naniwa แถว namba ก็เป็นของโตโยต้าเหมือนกัน พนักงานบริการดีค่ะ และโทรขอความช่วยเหลือจาก จนท. HERTZ ที่ไทย ก็ได้รับความช่วยเหลือดีมากๆ ค่ะ
Reviewed: January 18, 2017
The Hertz store at Osaka Airport is located at the Nikko Hotel across from the airport. We spent quite a bit of time inside the airport before we found out.
Reviewed: June 14, 2016
It's just on the first floor of the airport. Although it was my first time at Osaka Kansai Airport and I don't speak Japanese well with limited English, it was easy to find by following the signs. The female receptionist was very patient, and there was basically no communication barrier.
Reviewed: October 17, 2018
No Chinese-speaking staff, couldn't understand how to operate the car
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